Privacy Policy
September 16, 2025
Introduction
At iScarlet, your privacy and personal information are taken seriously. This Privacy Policy explains what data we collect, how we use it, and how we protect it when you use our website, services, or contact us. By using our website or services, you agree to the terms outlined below.
This policy is part of our broader policies, including our Terms & Conditions and Refund Policy , and should be read together with them.
Information We Collect
We may collect personal and non-personal information in order to provide services effectively, improve your experience, and communicate with you.
- Personal Information: Name, email address, phone number, and any details you provide when filling out forms, booking calls, or requesting services.
- Technical Data: IP address, browser type, operating system, device information, and pages visited while using our website.
- Usage Data: Information collected through analytics tools to understand website traffic and improve our services.
How We Use Your Information
Your information helps us deliver and improve our services while maintaining a secure and personalized experience.
- Responding to inquiries, requests, or bookings.
- Providing and managing our services, including project communication and updates.
- Sending updates, newsletters, or promotional materials (you can opt out at any time).
- Analyzing usage trends and improving our website, products, and services.
- Ensuring security, detecting fraud, and preventing unauthorized access or activities.
Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience, measure performance, and serve relevant content. Cookies help us remember preferences and analyze traffic.
- Essential cookies: Required for website functionality.
- Analytics cookies: Used to understand how visitors interact with our site.
- Marketing cookies: Used for targeted advertising and communications.
Payments & International Transfers
All payments for services are handled securely off-site through trusted methods such as bank transfers, local mobile money service providers (incase of Ugandan transactions), or via secure international money transfer providers. Examples of trusted services include Sendwave, Pegasus, and other mutually agreed providers. The website itself does not collect or store any financial information, ensuring client privacy and security.
- Payments are made directly to the service provider via secure transfer methods.
- Clients are responsible for any fees charged by the transfer service.
- Confirmation of payment must be provided to begin or continue any project.
Third-Party Services
We may use trusted third-party tools and platforms to provide services and analyze data. These include, but are not limited to:
- Email service providers for sending newsletters or confirmations.
- Analytics platforms like Google Analytics to track website performance.
Data Protection & Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
- Encrypted storage of sensitive data.
- Secure access protocols for internal staff handling personal information.
- Regular audits and updates to maintain security standards.
Your Rights
You have control over your personal information and can exercise the following rights:
- Access the information we hold about you.
- Request correction or deletion of your personal information.
- Opt out of marketing communications at any time.
- Withdraw consent to data collection where applicable.
- Request a copy of your data in a portable format.
Retention of Data
We retain personal information only as long as necessary to provide services, fulfill legal obligations, resolve disputes, and enforce agreements.
Children's Privacy
Our website and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us to request deletion.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for updates.
Contact Us
If you have any questions or concerns about our Privacy Policy or the way we handle your data, please reach out to us:
- Email: info@iscarlet.com
- Phone: (+256) 759 636679
- Address: Mutasa Building Rm E39, Kasangati, Wakiso, Uganda