Terms & Conditions
September 16, 2025
Introduction
Welcome to iScarlet. By using our website or engaging our services, you agree to comply with these Terms & Conditions.
This policy is part of our broader policies, including our Privacy Policy and Refund Policy , and should be read together with them.
Scope of Services
iScarlet provides IT consulting services and solutions including AI solutions, website development, mobile app development, social media marketing, branding, and related digital services. Specific deliverables, timelines, and responsibilities will be detailed in the project proposal or contract.
Client Responsibilities
Clients are expected to provide accurate and timely information necessary for project completion.
- Unless content writing is contracted to us, the client must provide all required content, materials, and access to necessary systems.
- Respond promptly to inquiries, review drafts, and provide approvals.
- Ensure compliance with legal requirements for materials provided (images, logos, text, etc.).
Payments & Deposits
A deposit is required to secure your project. Unless otherwise stated on your invoice or contract, deposits are non-refundable once work has commenced.
- Standard packages (Website and App Launch & Growth Packs): 50% deposit before work begins.
- Scale Suite packages: 30% deposit plus milestone payments as outlined in the contract.
- Full payment is due before final project delivery unless otherwise agreed.
Project Timeline & Revisions
Timelines are estimated based on project scope and client responsiveness.
- Delays caused by the client may impact the agreed delivery timeline and could result in additional charges.
- All revisions are limited to the number specified in the proposal; additional revisions may incur extra charges.
- iScarlet is not liable for delays caused by unforeseen circumstances beyond our control.
Intellectual Property
Ownership of materials is defined based on payment and project completion:
- Clients own final deliverables once full payment is received.
- iScarlet retains rights to templates, pre-existing code, libraries, and methodologies used in the project.
- Client grants iScarlet the right to showcase the project in portfolios or marketing materials unless otherwise requested in writing.
Confidentiality
Both parties agree to maintain the confidentiality of sensitive information shared during the project.
Termination & Cancellation
Projects may be canceled under the following terms:
- If canceled before work starts, the client is entitled to a full refund of any payment made.
- If canceled after work begins, deposits are non-refundable and partial payments may apply for work completed.
- Termination notices must be submitted in writing.
Liability & Disclaimer
iScarlet provides services “as is” and is not liable for indirect, incidental, or consequential damages arising from the use of our services or final products.
- We do not guarantee specific financial outcomes, search engine rankings, or revenue results from digital services.
- Clients are responsible for providing accurate information and complying with legal requirements.
Third-Party Services
Any third-party tools, plugins, or services integrated during the project are subject to their own terms and conditions. iScarlet is not responsible for third-party service outages, errors, or limitations.
Governing Law
These Terms & Conditions are governed by the laws of Uganda for clients based in Uganda. For clients outside Uganda, any disputes arising from these Terms & Conditions shall be resolved through binding arbitration in English, conducted under the rules of the International Chamber of Commerce (ICC) or another mutually agreed arbitration body. This ensures a fair and neutral resolution process for all parties, regardless of location.
Changes to Terms
iScarlet reserves the right to update these Terms & Conditions at any time. Clients will be notified of significant changes.
Contact Information
For questions regarding these Terms & Conditions, please contact us:
- Email: info@iscarlet.com
- Phone: (+256) 759 636679
- Address: Mutasa Building Rm E39, Kasangati, Wakiso, Uganda